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Help Desk Technician

The person will report to the IT Manager and be part of an existing team; will support the resolution of hardware and software issues for business users.

MAIN ACTIVITIES:

  • Provide first-level technical support to users by solving problems related to PCs, devices, and network services.
  • Diagnose and troubleshoot problems, providing quick and effective solutions to ensure user satisfaction.
  • Collaborate with other IT team members to solve more complex or recurring problems at the next level.
  • Installing and configuring hardware and software for users, following procedures established by the organization.
  • Enforce systems security policies by complying with company procedures and industry regulations.








    Requirements

    EXPERIENCE

    •  1/2 years previous experience in an IT support or help desk role is preferred in an enterprise environment.
    •  Experience in an SAP environment is a preference.

     

    KNOWLEDGE REQUIRED

    •  Good knowledge of Windows 10/11 operating systems, as well as the most common software packages in the enterprise environment ( e.g., Microsoft Office 365, Outlook, Adobe..).
    • Familiarity with computer, printer and peripheral configuration
    • Knowledge of tcp/ip protocol, network services and equipment configuration (switches, access points, voip telephony)
    •  Gradite knowledge of virtualization technologies such as VMware and Microsoft Server operating systems
    •  Good communication and interaction skills with users, with a focus on customer satisfaction.
    •  Analytical and problem-solving skills
    •  Good knowledge of English

     

    STUDIES

    High school certificate; a bachelor’s degree in Computer Science, Information Technology or related field is a preferred requirement

     

    PERSONAL SKILLS

    • Good communication and interpersonal skills to work effectively both independently and in teams.
    • Intrapreneurship and autonomy in problem solving

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